This help file comes in the form of a Frequently Asked Questions list. If your question isn’t shown below, please ask it here. We’ll be expanding our help files considerably over the next few weeks, and we’ll be monitoring the forum so that we know where we need to add more information.
Here are some of our top questions:
How easy is it to sell on Aroxo?
Selling your products on Aroxo is a simple 3 stage process. All you need to do is:
- Register on Aroxo
- Upload your stock list or simply find the products you want to sell
- Find buyers
Whilst the way we link buyers and sellers together is different to other sales channels and marketplaces the process is very straight forward.
You can read detailed information on selling on Aroxo here.
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How does selling on Aroxo actually work?
If you want to sell an item you simply tell us what you want to sell and we will show you all the buyers that want that item, the price that they want to pay for it, their locations, previous purchasing history ie number of items bought / sold etc etc.
All you have to do is target those people that match your criteria and you can then send them an offer matching their request within seconds. For larger sellers this process can be automated
We charge the seller a small contact fee for only targeting the specific buyers that exacly match your criteria and we so not charge Final Value Fees.
Our aim to be a fast and efficient sales chanel for both large and small sellers.
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What can I sell on Aroxo?
Aroxo is a marketplace where in future you'll be able to sell a wide range of good and services.
As we roll-out the market we will be extended the range of products we sell. At present we cover:
- TVs
- DVD and Blu-ray players
- Digital cameras
- Camcorders
- MP3 players and recorders
In the next few weeks we will start to roll out a wider range of good including:
- Computing
- Home & kitchen (cookers, fridges, washing machines and more)
- Motor vehicles
Once these areas have had chance to establish themselves we have plans for a whole range or other goods and services.
We closely monitor the stock feeds which are uploaded into Aroxo to make sure that we can keep our product catalogue up-to-date also.
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How much does it cost to sell on Aroxo?
Aroxo aims to be an efficient market place for you to sell your stock. Our model allows you to target only the buyers that match your criteria in terms of price, buying history, location etc.
We consolidated pre-qualified sales you and pay us a small fee to contact potential buyers. This fee varies by product category but for Consumer Electronics is 0.3%.
This means that if you sell as £200 ipod your cost of sale could be as low as £0.60! Even if it took 6 to 8 leads to get a sale it would still be only £1.85 to 2.4% Cost of Sale.
For a more more detailed overview please read our detailed ‘Cost of Selling’ guide.
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I'm really interested - How do I register to sell on Aroxo?
This is a very short process. All we require is a small amount of information about you like a username, password, valid email address and we'll create an Aroxo user account for you and its the same process as if you want to buy or sell.
To start this process simple click on the Register at the top of the Aroxo homepage and follow the instructions. Once you have verified your email address you are set are ready to set up your account properly. You can read how to do that here.
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How do I upload my Stock List?
If you have many SKUs it will be easier to upload your stock list directly into Aroxo. We accept Google Base's txt format, Affiliate Window's CSV format and we have an Aroxo xls format.
A comprehensive guide on how to upload your stock list can be found here.
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I only have a few items to sell and no stock list - What should I do?
Dont worry. If you’re only selling a few items you can still create a stock list. The process is as follows:
- Search for the item you are selling ie Ipod Touch 32 GB or by using its EAN/MPN Code
- When found the item just click I SELL THESE and fill out the necessary information
It might be a good idea to upload your own image of the item as this improves the buyer experience.
Once you've confirmed the details of the item that you selling you are ready to find more buyers!
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So how do I find buyers on Aroxo?
If you have just created an individual stock item you'll be automatically taken to the 'Find More Buyers' screen. If not, simply click on the 'Find More Buyers' button next to the item you want to sell in your 'Stock List' section of the 'My Aroxo' control panel.
You can read detailed information on selling on Aroxo here.
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What are payment terms and how do they work?
When you sell on Aroxo potential buyers will want to know what your payment and sales terms are so they can compare sellers and make immediate decisions on who to buy from. To help you do this we collect this information from you and call them "Payment terms". You can read more about them here.
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What is the 'My Stock Items' section?
This is a section of the My Aroxo page which lists:
- All the items that you have for sale
- The number of buyers wanting that item
- How much stock you have left
- Details of offers you have sent
- Any outstanding actions
You can add new stock items by searching for them individually on Aroxo or by uploading a stock list using this link.
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How can I see what I've sold in the past?
All your previous transaction on are kept within the My Account section of My Aroxo under My sales history. To review any sales simply click on the View my sales history link. In this screen you can also contact past buyers.
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Can I get another receipt for credit added to my account?
Yes. Simply select the View receipts heading within your My Account page. All your past account credits are shown here (and you can also download them if required).
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How do I change the number of Stock Alerts I'm getting?
Stock alerts are emails that inform you that new buyers are waiting for your stock products.
Should you be getting too few or too many alerts you can change them in your My Account by clicking the Manage Stock Alerts link.
In general you will only get one email a day but this can be changed to weekly, monthly or to no alerts should you no longer wish to know about new buyers.
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Why should I come on board as a seller when Aroxo is so new?
You can read more about some of the advantages you get from selling through Aroxo here.
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Your To Do List is one of the most powerful features of Aroxo. It’s used to help you keep on top of everything you need to do to use the Aroxo system.
Whenever something happens in your account that requires an action, we add it to your To Do List, and when you’ve completed that action we actually take it off your To Do List. Once you’ve started the sales process by sending some offers to some prospective buyers, any successful sales, negotiations and messages will automatically appear in your To Do List. We email once a week with an update to your To Do List.
The To Do List also shows all your unread messages, once you’ve read a message it is removed from your To Do List, but the message hasn’t been deleted. You’ll find it in your inbox which you can view at any time here.
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How do I credit my account?
Aroxo accepts payments via Google Checkout with Paypal coming soon (we know that sellers have a lot of Paypal credit, so it’s coming!). You can credit your account here.
When you credit your account a receipt will be generated for you and can be accessed here. We generate VAT invoices for you when you send offers and we place those here.
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How does the sales fulfilment process work?
The buyer goes through three stages to accept an offer:
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The accept the offer
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The are transferred to your payment provider
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The come back to Aroxo to tell us they’ve paid
When they accept the offer we reserve your stock item. We also send you an email, but the offer doesn’t appear on your To Do List because we don’t yet know that the buyer has made payment.
The buyer should immediately make payment using one of your payment methods. At this point the payment provider will alert you, most likely by sending an email, although you may have set up an API-based confirmation. The confirmation that you receive will include an Aroxo Transaction ID.
Once the buyer has made payment we ask them to confirm that payment has been sent (as we get no notification from your payment provider). When a buyer has confirmed to Aroxo that payment has been sent, we add a task to your To Do List to confirm that you’ve received payment (these appear as “Check for payment” tasks. All you need to do is confirm that you’ve receive the money into your account and the system will guide you through the rest of the fulfilment process.
If the buyer does not tell us that they’ve sent payment to you, then we don’t add the task to your To Do List. However, they may have still made payment. You can always go straight to their offer by pasting the Transaction ID from the payment confirmation you received from your payment provider into your stock list:
This will immediately take you to the offer where you can mark the payment has received and fulfil the order.
Aroxo’s system will enable you to print out address labels, leave feedback for the buyer (we’re working on a system which will remember the last 5 feedback messages you’ve left to make this really quick) and you can always contact the buyer by just clicking CONTACT.
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How does negotiation work?
One of the great new parts of the Aroxo system is that it supports negotiations between the buyer and seller. This is actually great for you for a number of reasons:
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By offering a small discount to the buyer you may well pull in a significant sale
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A key driver for off-line purchases is the ability that the buyer has to negotiate, Aroxo enables you to compete with this advantage
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Aroxo negotiations are conditional acceptances, this means that if you get a negotiation, you’re happy with the price and you accept the negotiation then it is a closed sale
We don’t reserve an item from your stock when you receive a negotiation. Let’s consider this example. If you have 10 items in stock, and you send 30 offers. If you then make 9 sales, you’ll have 1 left in stock. If you then receive a negotiation we don’t reserve the stock item, which means that one of the other 20 remaining offers could be accepted. If one is accepted, then we automatically reject the negotiation for you. We consider an out-right sale to be more valuable to you than a negotiation.
When you receive a negotiation you have three options:
If you accept the negotiation then we reserve the stock item and the buyer is asked to pay for the item.
If you counter offer the buyer’s commitment is removed and they are choose from other sellers, as well as your new offer. You can, if you want, send a counter offer as a “best offer” which will prevent the buyer from negotiating with you on this offer again, just select the “best offer” option.
Finally you can reject the negotiation. When you do, you can optionally including a message for the buyer. The buyer will still be able to accept your original offer.
When the buyer sends you a negotiation they set an automatic expiry time for the negotiation. We process negotiation expiry at midnight every night, so you might find that you need to decide on a negotiation quite quickly.
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How does your stock reservation work?
We do a lot of work here, to help prevent you from getting into a back-order situation. You can, if you wish, use Aroxo to manage your stock, or you can just set your stock level to “plenty” for your stock items (which opts you out of our stock reservation system).
We reserve an item of your stock when you get a sale. We define a sale as occuring when acceptance takes place– this can occur in two places:
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When a buyer accepts an offer
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When a seller accept a buyer’s negotiation
When you’re out of stock we will automatically mark as “on-hold” any outstanding offers which you might have sent, and we reject any outstanding negotiations. If an item which was previously marked as out-of-stock is available again then we’ll automatically re-activate any “on-hold” offers.
There are two ways to amend the stock level of a stock item: either by uploading a stock feed, or by manually amending the stock level. You can do manually amend the stock level from the Stock Item page, accessible from My Aroxo. Just enter the new stock level and click AMEND.
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What if I need to cancel an offer?
Cancelling an active offer after it has been sent is easy. Just view the stock item, find the offer you want to cancel, and click “RETRACT”. This will cancel the offer.
If you’ve run out of stock of an item and you want to mark all the offers as “on-hold”, just change the stock level to zero and click amend. We’ll automatically change the statuses of all the affected offers for you.
If you want to cancel an offer which has already been accepted then the process is slightly different. Firstly if you buyer hasn’t yet paid for the you can still retract the offer (by clicking RETRACT).
If payment has been made, then to prevent receiving negative feedback you should contact the buyer (by clicking CONTACT in the offer) and explain why you are cancelling the offer and refund their money. Only then should you RETRACT the offer. After an offer has been accepted, both parties can leave feedback in event of an offer being retracted.
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What if I need to amend an offer?
You can only amend an offer before it has been accepted, once it has been accepted the offer details, the sales terms and postage and packaging options are fixed (although the payment gateway instructions are not fixed).
If the offer has not been accepted it can easily be amended. Firstly view the Stock Item, then view the affected offer and click AMEND. You can change all the details here, including the stock item which you’ve offered the buyer.
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Can multiple users from my company use the same account?
Yes, multiple users can be signing into the Aroxo system at the same time.
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How do I contact a buyer?
You can contact a buyer at anytime by just clicked “CONTACT” from the affected offer. The message which is sent will include a link back to the offer shared between.
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What is a Transaction ID?
When an offer is accepted we assign it a Transaction ID. This is a unique ID which primarily helps you track the offer in your account. In your Stock List (on My Aroxo) you can paste the Transaction ID into the search box and immediately be taken to the relevant transaction:
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How will I know when a buyer has paid?
When a buyer has successfully made payment you’ll receive an email notification from your payment provider. This email will includes an Aroxo Transaction ID which you can use to locate the offer. You can read more about the overall sales fulfilment process here.
The buyer can also optionally tell Aroxo that they’ve paid, in this case we’ll add a task onto your To Do List to check for payment, along with information on which payment service which they’ve used.
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Which shipping address should I use?
Aroxo collects the buyer’s delivery address when they Accept your offer or send you a Negotiation (although you’ll not see the address unless you accept their negotiation).
Some payment providers also collect a delivery address during checkout. If there is a discrepancy between the two addresses it is probably advisable to contact the buyer prior to shipping.
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